For us the customer is king. We will do all we can, to be of service to you to the best of our ability. Do you have questions about fits or a car model that is not included in our database or our materials? Do not hesitate to contact us.
FREQUENTLY ASKED QUESTIONS:
Do you also sell loose car mats?
Due to the differences in colour and a different way of finishing we do not sell loose mats. If, however, you have purchased mats from us in the past and the front mat is worn out you can replace it as an option.
Do you also sell rubber car mats?
We also sell rubber car mats for the most commonly used cars. If there is not a rubber car mat available for your car, it means that the supplier doesn't carry these rubber mats in their range. The heavy duty rubber car mats have a raised edge.
What are the shipping costs?
The shipping costs for a car mat set amount to €4.99, depending on country
What is your delivery time?
The delivery time for car mats is 2-8 working days. (depending on country)
The delivery time for rubber car mats is 4-14 working days.
Can I return my car mats, just like that?
Our money back guarantee applies if you are not happy about the quality or the fit of the car mat set isn't right.
Can I also pay in arrears?
For customers residing in the Netherlands it is possible to pay in arrears via an invoice. You will receive the invoice once you have received the car mats.
For payments by invoice we charge an additional €1.50.
You're not happy with our service?
If you are not happy with the service or products of Just Carpets we will gladly try to solve the issue as soon as possible.
You can make your complaint known via an e-mail. We will try to reach a suitable solution in consultation with you within 7 days.
And if the issue can't be solved to your satisfaction you will always have the option to engage the arbitration board of 'Webshop Keurmerk'. For more information on this topic: http://www.keurmerk.info/Home/Klacht
Payment methods for Just Carpets
You can make your payments to Just Carpets in the following ways:
- Sofort Banking